Privacy Policy

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PNE-MA PRIVACY POLICY

As a company, our aim is to give every customer the peace of mind that their data is safe and secure with PNE-MA The protection and privacy of our customers information is at the forefront of everything we do. 

How can you contact us?

Name: PNE-MA

Address: 10 Defender Court, Sunderland, SR5 3PE

Tel:   

03300 554 810

Email: info@pne-ma.com

What personal information do we collect?

In order to carry out the building management service we provide, the collection of some personal information is vital. We currently collect and process the following information:

· Name

· Address

· Contact details

· Bank details 

How do we collect personal information and how do we use it?

Most of the personal information we process is provided to us directly by you in order to provide services to both landlords and tenants and for the following reasons:

Customer service: We use information such as name, address and contact details to keep in touch and provide you with the best possible support throughout all aspects of lettings. The information will also be gathered via contact with us in the form of telephone calls and emails.

Processing Transactions: We use your name and financial details to enable us to process financial transactions for both landlords and tenants.

Anti-money Laundering (AML) purposes: As part of AML, personal data is gathered to ensure we have carried out the correct due diligence in getting to know our customers. 

Who do we share your personal information with?

We may share your personal information with third parties when necessary for the purposes noted above. The third parties we may share your data with include but not limited to:

· Tenant referencing agencies

· Landlords

· Contractors

· Property Maintenance Companies

· Insurance providers

· Financial Institutions

· Legal representatives where debt recovery is required.

· Systems and software providers

Our website is managed by PNE-MA who can view any information added to this platform. Their privacy policy can be obtained where necessary.

The third parties listed above are permitted to use the information to assist PNE-MA but are not permitted to use your information for their own purposes. 

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following bases for processing personal information:

a) Your consent. You can remove your consent at any time. You can do this by contacting Propertunity Lets on the details provided.

b) We have a contractual obligation.

c) We have a legal obligation

d) We have a legitimate interest.

How do we store your personal information?

Your information is securely stored within electronic systems accessed by PPNE-MA staff only. 

Any information which is gathered via hard copy, is input into the electronic systems and then destroyed.

The length of time we hold personal information will vary depending on the lawful basis for the collection and processing of the information provided. Personal information will be retained for 2 years following termination of any relationship. Any information in relation to financial transactions will be retained for a period of 6 years to comply with the TPO Code of Practice and 5 years from the end of the business relationship to comply with the Money Laundering Regulations 2017.

Your data protection rights.

Under data protection laws, you have rights which include:

· You right of access – You have the right to ask us for a copy of your personal information we hold. 

· Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

· Your right to erase – You have the right to ask us to erase your personal information in certain circumstances.

· Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

· Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

· Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us on the details provided if you would like to make a request.

How can you make a complaint to us?

If you have any concerns about our use of your personal information, you can make a complaint to us at:

Name: PNE-MA

Address: 10 Defender Court, Sunderland, SR5 3PE

Tel:   03300 554 810

Email: info@pne-ma.com

You can also complain to the ICO if you are unhappy with how we have used your data.

ICO contact details:

Information Commissioners Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline: 0303 123 1113

ICO website: https://www.ico.org.uk